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Standard Warranty Statement

 

As part of our commitment to customer service, we offer 12-months warranty program.

 

All products sold or distributed by Al Onwan General Trading LLC.has been checked and guaranteed to be free from defects in materials and workmanship for the period of the product's warranty. This warranty shall extend to the original end purchaser only from the original date of consumer purchase. If the product has been damaged and defective within the warranty period, the Manufacturer of the item shall repair or replace the item without charge,provided there is proof of purchase (Invoice & Receipt) and all other terms and conditions has been met. This does not mean an extension of the warranty period.

 

This warranty does not extend to product failures or defects caused by, or associated with, but not limited to; failure to install or maintain correctly, unsuitable physical or operating environment, accident, acts of God, hazard, misuse, negligence, electrical supply, unauthorised repair, modification or alteration or the use of non-Manufacturer parts, accessories or consumables. All other warranties either expressed or implied will not be honoured by Al Onwan or the Manufacturer.

 

Warranty Returns do not qualify for the Free Shipping. Shipping charges of warranty products back to our office are the responsibility of the customer.

 

Optimum Customer Service is our Commitment!

If you wish to inquire about your return please email operations@alonwan.net or call +9714 3435999.

 

Ship warranty returned items to: 
AL ONWAN GENERAL TRADING LLC.

Office 108 Sheikh Juma Al Maktoum Bldg.

Sheikh Zayed Rd, Dubai UAE