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Cash ON delivery

3 FREE SAMPLE

FREE SHIPPING OVER AED300

TERMS AND CONDITIONS

TERMS AND CONDITIONS

 

These Terms apply to all products by Al Onwan General Trading LLC. All Customers remain responsible for all transactions they make with our Company.

 

  1. Pricing & Availability
    All product prices are in Arab Emirates Dirhams (“AED) at the current rate and exclusive of delivery. Prices are determined at the time of order, and prior to payment are subject to change without notice. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. Al Onwan reserves the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

 

  1. Authenticity
    We guarantee that all advertised Brands and our products are 100% genuine.

 

  1. Images
    Product images are for illustrative purposes only and may differ from the actual product. Colors may vary due to photographic or printing processes.

 

  1. Products Details
    Some products may have an associated image or photo. These are for reference only and should be considered illustrative.

 

  1. Payment
    All purchases are Cash On Delivery (COD) basis through our authorized professional Courier Company. Cash on delivery means that you will place your order online and once your chosen items are shipped to you via our courier service you will then make the payment.

 

  1. Order Confirmation
    You will be sent an order confirmation email which provides your sales order number. This number will be required in the event that you contact us with any queries.

 

  1. Delivery
    We currently supply to UAE Emirates and GCC countries. For UAE deliveries, we offer absolutely free shipping for a minimum order of AED 300/-. Our Courier Company will contact you to arrange delivery at your convenience. We offer Delivery service within Major City limits. Any territory beyond the city limits will fall outside the delivery parameter and in such cases; extra charge might be on your account or we might ask you to collect your orders from the nearest Courier Company office. 

 

  1. Returns and Order Cancellation
    a. Cancellation of Orders 
    If you wish to cancel, you must contact us by phone and confirm by email at the same time BEFORE we have sent goods. If your order has not been sent, we will cancel it right away.

 

b. Return Policy

  • Always remember to check your item(s) upon receipt in the presence of the Courier Company/ Delivery Representative in order to ensure your full satisfaction with your purchase(s).

  • Due to health, safety and hygienic reasons, all cosmetic items cannot be returned.

  • For beauty tools, please note that we have the right to test the item to ensure that they are in good working condition prior to dispatch. However, if a product has been damaged in transit or is faulty, please contact us by phone or email within 24 hours of order receipt to arrange a replacement or a refund and return of the faulty item. If an item received is not the same one ordered, doesn’t work or function as advertised, is missing any component or accessory, faulty, damaged or not in the advertised condition, you have the right to return it. Our Courier Company will pick up the item being returned.

  • You will not be charged any shipping fees for returning items if they were not as per your order or damaged when you received them. If you are returning an item for any other reason, then you will need to bear the cost of return shipping.

 

For all beauty tools, the following conditions apply:

  • We will only accept replacement for defective items which are returned unused and in the same condition, original state and original packaging (including tags) when purchased and received. Any item/s returned back not in the original packaging will not be accepted for an exchange or refund.

  • Your Right to Return starts only from the day you take delivery-of (receive) the item(s) and sign-off on the Courier Company’s delivery note and can be used through-out the time-frames mentioned above, which are – seven (7) Days for all items as long as the items are in its original state, packaging and condition.

  • We do not give cash refunds.

 

  1. These Terms and Conditions do not affect your statutory rights as a consumer.

  2. These terms and condition shall be governed by the law of UAE and the parties submit to the Dubai Courts in respect of any dispute arising.

 

Read the policy but still you have some questions, contact us through phone (+971 4 3435 999) and email us at operations@alonwan.net.